May it be the smell of a tasty meal, the fabric of colourful clothes, comfortable running shoes or clear and fresh water – we are surrounded by aspects of quality in everyday life. The quality of a product or service has become a key factor in purchasing decisions. At the same time, manufacturers and service providers have come to realize that quality - if it is not to be achieved merely by chance - requires a purposeful design of the manufacturing processes and of the corresponding operational organization.
The module “Quality Management” addresses concepts, methods and tools for managing and improving product, service and process quality. Quantitative analysis methods are applied on practical examples and a comprehensive perspective of corporate quality is developed. In the age of digitalization, data quality and various data sources are highlighted to generate quality reports.